Author of 3 books Thrive with the Hive, Thriving by Caring, and launched in September 2020, No 1 Amazon Best Seller and Hot New Release in customer service The Secret Diary of a Mystery Shopper. ![]() She is a Keynote Speaker, Consultant & trainer specialising in retail & hospitality. She brings a more holistic and comprehensive approach to Employee and Customer experiences. 5 in Top 30 Global Customer Service Guru UK, Top 10 CX Influencer, and CX Thought Leader 2020, with three decades of expertise in Mystery shopping and Customer Service, Claire, AKA the Busy Queen Bee, is an authority in the Customer Experience Industry. As a speaker, Roslina is acclaimed for her ability to weave complex thoughts into simple, evocative stories that: simultaneously invokes an inner experience, as well as an expanding one, and delivering it in a way that creates a vulnerable and serene atmosphere.Mystery shopping and Customer Service specialist, Claire lives to inspire global businesses to thrive by delivering exceptional customer experiences in measuring and improving employees' performances. Drawing on these experiences, Roslina's ability to slice through to the core of matters and beings alike, while possessing a benevolence that disarms those in her space have benefited clients such as AIA, Domus Academy, IESE, Il Gigante, Orbotech, PTP, Sentosa, Singtel, and SMU. Through it all, Roslina experienced first-hand the centrality of authentic conversations in breathing life into strategy, the stronghold emotions have on decision-making, and how fundamental an innovative mindset is to surviving the early days of a new business. ![]() After an eclectic corporate and public sector career, Roslina cut her teeth as an entrepreneur when she co-founded a private equity firm in Shanghai, the first of seven companies in racing technology, F&B, design, education technology, capacity building, and executive education. In 2015, Margie was made an honoree of the Women's Economic Forum and appointed Ambassador for Women in Global Business." Margie learned about the power of resilience, courage and embracing discomfort as a prerequisite for success. This experience has ignited a passion for supporting women to be bolder change-makers and strengthening the representation of female leaders at decision-making tables in all spheres. Growing up on a small dairy farm in rural Australia. Her work has given the opportunity to collaborate with and interview many global leaders including Sir Richard Branson, hotelier Bill Marriott, Australian Prime Minister John Howard, Nobel Laureate Jodie Williams, and many others. ![]() Margie also guest lectured at Columbia, Georgetown and Monash universities and often shared her expertise with leading media outlets like the Wall Street Journal, Sky News, CNN, Fox News, Today Show, and Al Jazeera. ![]() "Margie empowers leaders with the mindset, skills, and strategies to make better decisions and engage in braver conversations to create stronger outcomes for their organizations, communities and beyond.Īs a speaker, facilitator, leadership coach, bestselling author and CEO of Global Courage, Margie draws on her background in Fortune 500 business, positive psychology and diverse global experience to run leadership programs internationally with organizations such as NASA, Accenture, and many more.
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